Privacy Policy

1Introduction & Scope

This Privacy Policy explains how Upmarket Bijoux collects, uses, discloses, and safeguards your information when you visit our website at www.upmarketbijoux.com, submit consignment inquiries, browse our catalog, or communicate with us.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our site.

2 Information We Collect

We collect information in several ways depending on how you interact with our platform:

A. Information You Voluntarily Provide

• Consignment & Intake Inquiries: When you submit items for evaluation or consignment, we collect your full name, email address, telephone number, preferred communication method, item descriptions, photographs, era/brand details, and expected compensation.
• Purchase Inquiries & Offers: When inquiring about specific catalog treasures or submitting purchase offers, we collect your contact information, offer amounts, and negotiation messages.
• Customer Communications: When you contact us directly via email or messaging regarding authentication, shipping, or appraisal inquiries, we retain the contents of your messages and contact details to provide support.

B. Information Collected Automatically

When you browse our website, our hosting and analytics services may automatically log non-identifying technical data, such as:

• Internet Protocol (IP) address, browser type, device specifications, and operating system.
• Pages viewed, referral source, timestamps, and navigation behavior to help us optimize user experience and catalog responsiveness.

C. Third-Party Marketplace Transactions

When you purchase an item listed through our official store presences on third-party marketplaces (such as eBay, Etsy, Poshmark, or Mercari), the transaction is governed by the respective platform's privacy policy. Those platforms securely provide us with fulfillment details (such as buyer username, shipping address, and order line items) strictly to pack and ship your orders.

3 How We Use Your Information

We use the collected information for clear, legitimate business operations:

• Consignment Evaluation: To review submitted luxury assets, verify authenticity, assess fair market values, and coordinate shipping or intake.
• Order Fulfillment & Logistics: To process payments, arrange insured courier shipping, supply tracking numbers, and manage returns or exchanges.
• Customer Support: To address inquiries, provide condition reports, verify item provenance, and answer questions.
• Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, spam submissions, or unauthorized activities.
• Legal Compliance: To maintain accounting records, tax documentation, and comply with state and federal regulations.

4Sharing & Disclosure of Information

We do not sell, rent, trade, or monetize your personal information to third parties or data brokers.

We only share your information with trusted service providers necessary to operate our business:

• Database & Cloud Infrastructure: Our secure database operations and cloud storage are hosted with Supabase under enterprise-grade encryption.
• Communications & Email Delivery: Transactional notices, consignment confirmations, and customer service emails are routed securely via Resend.
• Shipping & Logistics Carriers: Courier services (e.g., USPS, UPS, FedEx) receive your name and delivery address strictly to deliver your purchased treasures with tracking and insurance.
• Legal Requirements: We may disclose information if required to do so by law, subpoena, or to protect the rights, property, and safety of Upmarket Bijoux, our customers, or the public.

5Cookies & Tracking Technologies

Our website uses essential session cookies and standard browser caching to maintain page performance, remember user interface preferences, and ensure seamless navigation. You can configure your browser to decline cookies, though certain site features may function with diminished convenience.

6Data Security & Retention

We implement industry-standard physical, electronic, and managerial procedures to safeguard and secure personal information. Communications containing sensitive details are encrypted via SSL/TLS in transit.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy accounting and tax reporting obligations, or resolve potential legal disputes.

7Your Privacy Rights & Choices

Depending on your jurisdiction (including under the California Consumer Privacy Act / CCPA, and other state or international privacy statutes), you may have the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of your personal data from our records, subject to statutory retention obligations.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at hello@upmarketbijoux.com. We will respond within the timeframes mandated by applicable law.

8Children's Online Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a minor has provided us with personal information, we will take immediate steps to delete such data.

9 Policy Modifications

We reserve the right to revise this Privacy Policy periodically to reflect changes in our practices or applicable legal standards. When updates occur, we will revise the "Last Updated" date at the top of this page. Your continued use of the website following any posted modifications constitutes acceptance of the revised policy.